Shipping Policy

Effective Date: May 9, 2026

This Shipping Policy applies to all shipments under the InfynitEdge subscription program.

1. Service Area

We currently ship within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations at this time.

2. Processing Time

New subscriber kits and swap replacements ship within 24–48 business hours of order confirmation, excluding weekends and federal holidays.

3. Carriers and Methods

We ship via UPS, FedEx, and USPS at our discretion based on destination, package size, and service availability. All shipments include tracking, and tracking numbers are provided by email when packages leave our fulfillment center.

4. Shipping Costs

Standard shipping is included at no additional charge for new subscriber kits and for swap shipments within your annual swap allowance. Expedited shipping is available at checkout for an additional fee.

Return shipping for swaps is also included — every swap replacement ships with a prepaid return mailer for the dulled shear.

5. Estimated Transit Times

Once shipped, packages typically arrive within 3–7 business days, depending on destination. Transit times are estimates provided by carriers and are not guaranteed. We are not responsible for carrier delays caused by weather, holidays, or other circumstances outside our control.

6. Tracking

You can track your shipment using the tracking number provided in your shipping confirmation email. If you cannot locate the email, contact us at support@chromium.com.

7. Address Errors

It is your responsibility to provide an accurate shipping address. If a package is returned to us as undeliverable due to an incorrect or incomplete address, you may be charged a re-shipment fee equal to actual shipping costs.

8. Swap Shipping

When you request a swap, your replacement shear is shipped first. The shipment includes a prepaid return mailer for the dulled shear. Place the dulled shear in the mailer and drop it off at any USPS, UPS, or FedEx location, depending on the carrier indicated. Return the mailer within 14 days of receiving your replacement. See our Terms of Service for full swap terms.

9. Lost or Damaged in Transit

If your package arrives damaged or does not arrive at all:

Contact us at support@chromium.com within 7 days of the carrier's expected delivery date
Provide your order number, tracking number, and photos (if applicable)
We will work with the carrier to resolve the issue and either reship your order or process a refund as appropriate

For dulled-shear returns lost in transit using our prepaid mailer, contact support immediately and we will work to resolve.

10. Signature Requirements

We may require an adult signature for shipments containing high-value items. The carrier will leave a notice if no one is available to sign.

11. Contact

Questions about shipping? Email support@chromium.com or call (817) 421-3388.